| Product reliability |
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| Product range sufficiency |
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| General response time |
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| Understanding your needs accurately |
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| Employee professionalism |
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| Reachability of the key personnel |
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| Ease of working |
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| Ability to produce solutions, practicality |
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| Conveying information accurately |
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| Bidding period |
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| On-time delivery |
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| Solving complaints timely |
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| Attention and carefulness |
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| Trustworthiness |
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| Are you pleased to work with our company? |
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| Would you prefer us for your future needs? |
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| Would you recommend our company to others? |
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